For many leaseholders, taking on the Right to Manage (RTM) is a positive step towards having more influence over how their building is run. However, while gaining control can be empowering, managing a block effectively comes with significant responsibilities. From maintenance and compliance to service charges and resident communication, the day-to-day demands can quickly become overwhelming.
If your RTM company is struggling with these challenges, or you’re considering whether it’s time to switch block management company, partnering with an experienced managing agent can help you regain control and improve standards across your development.
What Is Right to Manage?
The Right to Manage allows leaseholders to take over the management of their building without needing to purchase the freehold. Many residents pursue right to manage Kent schemes because they feel dissatisfied with their current managing agent, maintenance standards, communication, or value for money.
While RTM gives leaseholders greater control over decision-making, it does not remove the legal and administrative responsibilities involved in managing a block. Directors of RTM companies are still responsible for ensuring that the building is maintained, compliant, financially stable, and operating in the best interests of all residents.
Common Challenges Faced by RTM Companies
Many RTM directors start with the best intentions but soon discover that block management is more complex than expected.
Common issues include:
- Keeping up with health and safety requirements
- Managing contractors and maintenance schedules
- Collecting service charges and controlling expenditure
- Dealing with resident queries and complaints
- Organising insurance and compliance inspections
- Preparing budgets and financial reporting
- Ensuring legal obligations are met
As responsibilities grow, volunteer directors often find themselves spending increasing amounts of time dealing with management issues that can become stressful and time-consuming.
When Is It Time to Change Your Managing Agent?
Even where an RTM company is already working with a managing agent, the relationship may not always deliver the level of service expected.
If you’re asking yourself, “Should I change my managing agent?”, some common warning signs include:
- Poor communication and slow response times
- Lack of transparency around finances
- Delayed maintenance and repairs
- Difficulty obtaining contractor quotations
- Limited support for RTM directors
- Increasing resident dissatisfaction
- A reactive rather than proactive approach
A managing agent should support your RTM company by making life easier, not creating additional challenges.
Why Switching Block Management Companies Can Benefit Your RTM
Choosing to switch block management company can often be one of the most effective ways to improve building performance and resident satisfaction.
The right managing agent will provide:
Greater Transparency
RTM directors need clear financial information to make informed decisions. Accurate reporting, straightforward budgeting and open communication help build confidence and trust among leaseholders.
Proactive Maintenance
Rather than simply reacting to problems as they arise, effective management focuses on preventative maintenance. This helps protect the long-term value of the building while reducing unexpected costs.
Compliance Support
Keeping up with ever-changing legislation and health and safety requirements can be challenging. Professional management helps ensure inspections, testing and compliance obligations are met.
Improved Resident Communication
One of the biggest frustrations for residents is poor communication. A responsive managing agent can provide regular updates, prompt responses and a clear point of contact for residents.
How Presence & Co Supports RTM Companies
At Presence & Co, we work closely with RTM companies across Kent, providing practical, professional support that helps directors remain in control without carrying the burden of day-to-day management.
As a trusted Kent property management company, we understand that every development is different. Our role is not to take control away from RTM directors but to support them in achieving their goals for the building.
Our services include:
- Financial management and budgeting
- Service charge administration
- Contractor management and procurement
- Maintenance planning
- Compliance management
- Resident communications
- Site inspections and reporting
- Practical support for RTM directors
We believe block management should be transparent, proactive and collaborative, providing leaseholders with confidence that their building is being managed efficiently.
Local Expertise That Makes a Difference
When appointing a managing agent, local knowledge can be invaluable.
Our team has extensive experience providing block management Tunbridge Wells and across the wider Kent area. We understand local contractors, regional property challenges and the needs of leaseholders throughout the county.
This local expertise enables us to act quickly, manage issues effectively and deliver a personal service that larger, national agents can often struggle to provide.
Regain Control With the Right Support
The Right to Manage gives leaseholders the opportunity to shape the future of their building, but successful management requires expertise, organisation and ongoing commitment.
Whether your RTM company is facing challenges, looking to improve service standards, or considering whether to change my managing agent, working with an experienced and proactive management partner can make a significant difference.
If you’re looking to switch block management company or require support with right to manage Kent developments, Presence & Co can help. Our experienced team provides professional, practical management services designed to help RTM directors protect their investment, improve resident satisfaction and ensure their building is managed to the highest standard.
To find out more about our block management services, contact Presence & Co today.
